1. Supplier, customer and agreement
Din Firmaadresse is operated by Dansk Online Marketing ApS, Danish company registration (CVR) 45957969, Gunderupvej 16, 9260 Gistrup, Denmark. Contact: kontakt@dinfirmaadresse.dk, telephone +45 44 10 40 52.
The agreement consists of the order, selected package and billing period, these terms and the Data Processing Agreement for processing on the customer's behalf. Expressly agreed order-specific terms take precedence for price and service. Anyone ordering for a business must have authority to bind it. Business address services are intended for business use, including businesses being formed. Mandatory consumer rights apply if a particular order is a consumer purchase.
These terms are available in Danish and English. Swedish and Norwegian pages show the English version with a clear language notice. The version presented to the customer when ordering forms part of the agreement.
2. Address, mail and additional businesses
An active address agreement lets the registered business use Gunderupvej 16, 9260 Gistrup as its business and mailing address, including in the Danish CVR register, subject to its selected package and the identity checks in section 5. Bronze provides a c/o address; Silver provides a full business address. The service does not include accommodation or a dedicated office desk.
Mail is received, recorded and handled under the selected package. Physical letters are retained for up to 30 days and then securely shredded unless otherwise agreed. Packages must be collected within 7 days unless forwarding or other storage is agreed. Customers must keep contact details current and monitor mail notifications.
Bronze includes 20 mail scans per calendar month; additional scans cost DKK 15 each excluding VAT. Silver and existing Gold agreements include unlimited scanning. Usage follows the calendar month even for annually billed subscriptions.
Forwarding is ordered separately and costs DKK 29 in handling for letters or DKK 39 for packages, plus actual shipping costs and applicable VAT. Customers accept the disclosed price basis when requesting forwarding. Usage can be invoiced after fulfilment and collected using a saved payment method where authorised by the customer.
Additional businesses must be separately registered and approved. Each extra-business add-on has its own subscription and billing period. A separate full subscription is an independent agreement for the business named in the order. When cancelling, specify which businesses and subscriptions should end; cancelling one agreement does not itself cancel all other agreements. Contact us if an extra-business add-on depends on a main agreement that is ending.
Telephone answering is no longer sold. Agreements entered into before 18 September 2026 remain subject to their agreed terms until they end.
3. Prices, payment and automatic renewal
Prices are in Danish kroner excluding VAT unless expressly stated otherwise. The total, VAT and billing period are shown before payment. The specific order and agreed prices govern; a later website price-list change does not itself amend an existing agreement.
Monthly subscriptions are paid in advance and renew automatically each month. Annual subscriptions are paid in advance for 12 months and renew automatically for further 12-month periods. Ordinary annual pricing may be lower than twelve monthly payments; it is not an introductory promotion. The entire annual price is charged at once even when a monthly equivalent is also displayed.
When paying by card through Stripe, customers authorise recurring collection for the selected subscription using the saved payment method until cancellation. Receipts or invoices are provided, and billing details are available through the subscription page and Stripe's customer portal. Customers must keep payment details current.
Separately agreed invoice payment follows the invoice due date; the ordinary deadline for an administratively issued annual invoice is 14 days. Automatic card collection must not be confused with an agreement to pay by bank transfer or invoice.
A confirmed switch from monthly to annual billing takes effect when the current paid month ends. The new annual price and start date are shown before confirmation. The switch does not create an extra charge partway through the already paid month. Historical promotional agreements retain their expressly agreed price progression and renewal interval.
After a failed payment, Stripe may retry collection and payment reminders may be sent. Continued non-payment can result in suspension or termination following applicable notice. Interest and fees require a separate agreement or legal basis; these terms do not automatically introduce a new reminder fee. Customers remain responsible for valid amounts already due.
4. Cancellation, refunds and changing address
Customers may request cancellation at any time, effective at the end of the current paid subscription period. To prevent the next renewal, we must receive cancellation no later than the day before the renewal date. Monthly billing ends at the end of the paid month; annual billing ends at the end of the paid year, unless otherwise agreed or required by mandatory law.
Cancel through the account's subscription page where available, or email kontakt@dinfirmaadresse.dk from your account email and identify the business and subscription. If a scheduled subscription change or technical restriction prevents cancellation in Stripe's customer portal, use email. The time we receive your email counts even if we process it later. We confirm the end date in writing.
Cancellation stops future renewals and does not itself trigger a prorated refund of an already paid period. Duplicate charges, incorrect payment, deficient delivery and mandatory rights are assessed separately. Contact us with your order or invoice number about a payment error or refund claim.
By the time the right to use the address ends, customers must have changed their address in CVR and other registers and stopped using it in their communications. Customers make the CVR change themselves. Cancelling with us does not automatically update CVR. Unlawful continued use may be reported to the relevant authorities.
5. Identity checks and deadline
Address services require customer due diligence under Danish anti-money-laundering law. Customers must provide accurate business and beneficial-ownership information and the identity documents and evidence specifically requested. Checks use Didit, among other measures, and may require further documents and manual review. We may refuse or restrict address services where checks or risk assessment require it.
In ordinary self-service purchasing, the system may show a temporarily active address after payment while identity checks remain pending. The displayed deadline is 14 days from the initial activation and cannot be restarted by a new purchase. Temporary activation is not identity approval or a general right to defer legally required checks; statutory requirements and our individual assessment always take precedence. A previously declined identity check blocks a new address purchase.
If verification is not approved by the deadline, the address is suspended and the right to use it is no longer active. Approval can reactivate the address if an eligible subscription remains in place. Additional businesses, separate business-address purchases and administrative invoicing may require approval before purchase.
Address suspension does not automatically stop the Stripe subscription or its charges. Contact us promptly after suspension or rejection so we can review termination, corrections and any refund based on the actual service and applicable rights. Customers may also cancel under section 4. This does not establish an unconditional obligation to pay for a service we are not entitled to provide.
Digital document purchases do not grant an address and are not subject to the address service's identity checks.
6. Breach and liability
We may suspend or terminate an agreement for material breach, including unlawful use of the address, serious abusive conduct towards staff or continued non-payment, subject to the notice and opportunity to remedy required by the circumstances and applicable law.
We are not liable for indirect loss such as business interruption, lost time or lost profit. Our aggregate liability is limited to the amount paid for the affected services in the 12 months before the event giving rise to liability. These limitations do not apply where prohibited by mandatory law, including mandatory data-protection and consumer rights.
7. Digital document drafts
Document products are one-off purchases unless the order expressly states otherwise. The price, document content and delivery terms are shown before payment. The completed draft PDF is delivered digitally after successful payment. The paid version is locked to preserve evidence of the content and template version.
Drafts are generated from the customer's answers and are not individual legal advice. Customers must check the information and suitability before signing or using them.
For technical errors or deficient delivery, contact kontakt@dinfirmaadresse.dk. We first attempt to remedy the error or deliver again. Any refund or other remedy is assessed according to the issue, agreement and applicable law.
For consumer purchases, statutory withdrawal rights and rules on digital content apply. Early delivery ends the withdrawal right only where statutory requirements for express consent, acknowledgement of its loss and confirmation are met. Ordinary acceptance of these terms does not itself constitute that consent.
8. Personal data, confidentiality and amendments
Account, payment and identity information is processed under the Privacy Policy. For mail, customer documents and other content processed on the customer's behalf, the Data Processing Agreement forms part of the agreement. Customers must have a lawful basis for transferring content and enter only necessary personal data.
New terms or material price changes to an existing agreement require the contractual basis and notice applicable to that agreement; this publication does not introduce them retrospectively. Contact us with questions or complaints. Danish law governs the agreement, subject to any mandatory rules protecting the customer.